Refund Policy

Our Commitment to Quality

At ALWARWALA, we take pride in crafting fresh, preservative-free sweets with the utmost care. We want every customer to be delighted with their order.

Taste Preferences

Please note that taste is subjective and may vary from person to person. As our sweets are made using traditional recipes and natural ingredients, we are unable to offer refunds based on personal taste preferences.

Eligible Refund Cases

We offer refunds in the following situations:

Delayed Delivery: Parcel not delivered within the promised timeframe
Damaged Products: Items received in damaged condition
Poor Quality: Products received in bad or spoiled condition

Refund Process

To process your refund claim, we require the following:

Photographic Evidence: Clear images of the damaged or spoiled products
Video Evidence: Video showing the condition of the parcel and products upon opening
Packaging: Images of the outer packaging showing any visible damage

Important: Without proper photographic and video evidence, we will be unable to process your refund request. Please ensure you document the condition of your order immediately upon receipt.

How to Claim a Refund

If you believe your order qualifies for a refund, please contact us within 24 hours of delivery with your order number and the required evidence. Our team will review your claim and respond promptly.

Contact Us

For any questions regarding our refund policy, please reach out to our customer service team.

Cancelation Policy

We accept order cancellation only if the order has not been dispatched yet. Please email us on alwarwalasweets@gmail.com for any cancellations.